Saturday, March 6, 2010
Very few people enjoy conflict, but more than a few people avoid conflict at all costs. To do so, however, misses out on the richness of conflict and the catalyzing force for positive change it can be.
I recently came across a Harvard Business Review article (December 2009 issue) that is a good summary of why conflict is good for organizations (hint: lack of conflict can signify complacency, which generally leads to a lack of effectiveness), what conflicts are worth fighting over (generally mission-critical issues), and how to navigate conflict fairly.
The "Idea in Brief" (quick summary) is here. The full article is here.